Kylie Jenner Is Replacing Wonky Lip Brushes for Free Cuz She ‘Loves Perfection’
ICYMI, people are really mad about their shipments of Kylie Jenner lip gloss.
Why?
Because the applicator brushes look like Angelica’s Cynthia doll from Rugrats.
@JeffreeStar 😩 pic.twitter.com/jTj8h8XrSj
— Mallory Colón (@yoMallory) April 15, 2016
While prominent beauty blogger Jeffree Star wasn’t the first one to make this comparison, he was the first person to tear Kylie a new one over it.
No shade but… How the fuck can a multimillion dollar celebrity, think this is acceptable?? Was there no quality control?
— Jeffree Star (@JeffreeStar) April 15, 2016
I’ve seen on her personal Snapchat, that she kinda addressed this issue and said the wand would be better next time… do I get a refund?
— Jeffree Star (@JeffreeStar) April 15, 2016
So the first customers were just guinea pigs? How is that fair for a consumer to get something shitty and then the next launch its fixed?
— Jeffree Star (@JeffreeStar) April 15, 2016
Clearly, it was only a matter of time before Kylie responded, because let’s be honest, even if all publicity is good publicity, thousands of people slamming your product is not a good look.
So what did Kylie do? She put on her big girl pants, or maybe just her Louis Vuitton do-rag, and she apologized for sending out trash instead of treasure.
I care a lot about the quality of my products.
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
As you can see from my matte lips.. I changed my entire matte formula in the first month to be less dry and thick…
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
And I changed the wand to be more comfortable because I listen to you guys, and I love perfection.
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
So good or bad, I love hearing your feedback. When I saw the problem with my lip gloss brushes I stopped all production and changed it.
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
Life is a learning experience and we learn from our mistakes.
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
Only a small amount of the old brushes were sold and we have been sending new ones for anyone that has had an issue…
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
If you read that last tweet and thought, “no way in a million years,” congratulations, you’re wrong. Kylie really is sending out new brushes to EVERYONE who ordered on 4/1, because she really does care about us.
I can now confirm that next week we are sending new brushes to EVERYONE that ordered on 4/1 😊
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
Love you guys more than you know. -Kylie
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
Awww, we love you too, Kylie.
Learning curves are sooo hard.
